Help & FAQs

  • What is an air purifier?
  • What kind do I need?
  • How do I know when to change my filter?
Payment Questions
  • How can I get a copy of my order receipt/invoice?
  • Can I pay by check?
  • Do you accept company purchase orders?
Shipping Questions
  • Do you ship to international addresses?
  • Do you ship to US APO addresses?
  • What is your shipment method and how much is shipping?
  • When will my order ship?
  • Can orders be picked up directly at the warehouse?
Orders and Product Returns
  • What is the status of my order?
  • How do I return my order?
  • How do I cancel my order?
  • What if my product is damaged due to shipping?
  • What if my product doesn't work?
  • What if my product wasn't delivered?
Government and Volume Pricing
  • Do you offer government or educational discounts?
  • Do you offer large volume discounts?
Product Manuals
  • Do you need a product manual for your air purifier?
  • To place an order over the phone
  • To resolve operating problems with your unit
  • To obtain a product manual
About Us