- Order Questions & Help

What is the status of my order?

Once your order has shipped, we will send a tracking number to the email address on your order record. You can generally expect to receive your shipping confirmation within approximately 1 to 2 days after submitting your order. You can also access tracking information online under My Account.

Can I cancel my order?

Orders are typically processed immediately. We will make every effort to honor cancellation requests before your order ships, but we are unable to guarantee cancellation once your order has been processed. You can cancel your order for a backordered item until the day the item ships. To cancel your order, please call us or submit a customer service request form.

How do I return a product?

Please review and complete the Product Return Form. Once we receive your request, our returns department will email you specific return instructions.

What do I do if my product was damaged in shipping?

Please complete a customer service request form.  Please supply the following information:

  • Date received
  • Order Number
  • Describe damage to outer packaging
  • Describe damage to inner packaging
  • Condition of damaged items: Dented, bent, torn, cracked, crushed, puncture hole, wet, scratched
  • How was the package sealed: Tape, glue, nails, staples, straps, band
  • Material used for packing: air bags, bubble wrap, corrugated, double boxed, foam, loose fill, paper, peanuts.

What do I do if my product was never delivered?

Please contact your local carrier (UPS, FedEx) immediately if you meet one of the following criteria:

  • The shipment detail displays delivered but you have not received the package.
  • You have not received all of your packages.

FedEx: 800-463-3339
UPS: 800-742-5877

How do I obtain a copy of my order receipt/invoice?

In addition to order details and tracking information, a copy of your receipt can be found by logging into My Account.