Support FAQs

Question: How do I select the best unit for my air quality needs?
First, think about the problem you are trying to solve. Different air purifiers have different strengths. Some are better at getting particulate, some are better at getting chemicals, some do better with mold, etc.. If you wake up congested in the mornings and feel you need an air purifier for your bedroom, you'll look at a smaller general purpose unit like the Austin Junior. If your children have allergies and your family room is full of pets, you'll want something like an IQAir. If your home office feels unhealthy, you might want a quiet Blueair. So first determine what your application is. Our sales reps will be happy to help you think it through. Call us at 800-497-8263 for application help.  It is also important that you select an air purifier designed to clean the size room you have. If you have a very large or open room, it might be more effective to place two or three of the small room air cleaners in different parts of the room. We recommend a unit for the family room or place where you spend most of your day, and a unit for the bedroom. Your willingness to maintain the unit is also an important consideration. If you're retired and have the time to wash the filters, consider a Friedrich. If you're super busy and want to turn the air purifier on and not think about it for a year, try one of our HEPA air purifiers.

Question: What is your return policy?
We have a normal 30 day return policy. You may return the unit for a refund within 30 days of the purchase. Please call ahead for an authorization number and the address for return shipping.

Question: How do I get manuals and brochures?
The information that we provide on our web pages is as accurate as we can make it.  Call us if you need more help. We are collecting the manuals and brochures that are made available by the manufacturers in Adobe PDF format on a special page Click Here for brochures and manuals.

Question: What is the warranty from ClearFlite home Air Purifiers?
First, we work very hard to make you a happy customer! The warranty for each manufacturer is listed on the home page. Most, except for the Friedrich model, have multiple year warranties. We do not sell any low quality products, so you may expect years of service from those we do sell. If the unit arrives damaged, we will have it picked up and a new one shipped immediately. Call anytime you need help. We want to keep you as a customer for life, so we will help you.

Question: Why do you only carry air purifiers?
Although there are other products that do help with allergies, ClearFlite has chosen to specialize in room air purifiers because they are the one item that indisputably helps people with respiratory challenges. We know because we have sold thousands over the past nine years. We have customers with multiple chemical sensitivity who have them in every room; we have grandparents who have saved their grandchildren from having to have surgery after putting air purifiers in the kid's rooms, we have hundreds of customers in New York living in the Ground Zero area whom we helped to breathe after the toxicity unleashed into the air on 9/11.

Question: What is HEPA?
The HEPA filter component in these products is essentially an accordion of very fine paper-like filter material. The material is loaded in an accordion or zig-zag manner so that a very large surface area is available for air to be pushed through by the fan. Over time (typically three to five years) the filter will plug and the airflow will no longer be able to move through the filter. You can detect this by either noticing the reduced air flow or the reduced efficiency of the filter. Click the Technology tab for more information.

Question: Do your indoor air purifiers have anything to do with ozone O3 or "active air"?
No, most of the units we carry do not generate measurable amounts of Ozone.  The Friedrich C90B generates very low measurable levels.  During a 24 hour test conducted by Underwriters Laboratories (UL), the highest level measured was a miniscule .033 parts per million (PPM).

Question: Is it true that when a HEPA filter gets full, the particles can get blown back into the room?
With a unit from ClearFlite Air Purifiers the answer is absolutely no. When the HEPA filter gets full, the particles are tightly compressed into the filter. The filter simply stops trapping any more particles. For the particles to blow out, the airflow design of the unit would have to magically reverse itself, which is impossible.

Question: Are your office or home air purifiers helpful in removing odor from cigars and cigarettes?
Yes, they help with cigarette smoke but cigars are tough to keep up with because of the amount of smoke they produce. The HEPA filter traps the particulates, and activated carbon absorbs the chemical compounds which cause the odor. TIP! wash the light bulbs in a smoker's rooms once a month. The smoke adheres to the hot bulb and every time the light goes on and heats up it outgasses the smoking smell.

What if I need an international voltage and or plug air purifiers?
We can help you with certain models that are available with special voltages and plugs.  Please click here and then call us about air purifiers at:  800-497-8263